Effective Date: April 23, 2025
At 123PrinterTouch.info, your satisfaction matters to us. If something isn’t quite right with your order, we’ll do our best to make it right. Below is our straightforward return and refund policy to guide you through the process.
Returns Made Simple
Most items are eligible for return within 30 days of delivery — no stress, no hassle.
To qualify for a return, your item must:
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Be unused, in original packaging, and in resellable condition
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Include proof of purchase (such as your order number or receipt)
Items That Can’t Be Returned
Please note, the following items are non-returnable:
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Opened or used ink cartridges and toner
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Custom or special-order items
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Final sale or clearance products
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Digital goods (downloads, if offered)
How to Start a Return
Just reach out — we’re here to help:
📧 Email: support@123PrinterTouch.info
We’ll provide step-by-step instructions and a Return Merchandise Authorization (RMA). Please wait for your RMA before sending anything back to avoid delays.
Return Shipping Info
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Customer-initiated returns: You cover the shipping cost
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Our error (wrong or defective item): We’ll provide a prepaid return label
We recommend using a trackable shipping service for your peace of mind.
Refund Process
Once we receive and inspect your return, we’ll send a confirmation email. Approved refunds will be processed within 5–7 business days to your original payment method.
Partial refunds may apply if:
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Items are damaged, incomplete, or not in original packaging
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The return is not due to our error
Need an Exchange?
No problem! If you ordered the wrong item or want to switch to another model, we’re happy to help. Just contact us within 30 days and we’ll assist with the exchange process.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or not what you ordered:
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Let us know within 7 days of delivery
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Include your order number and clear photos of the item and packaging
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We’ll take care of it — whether that means a replacement or full refund
Still Have Questions?
Our support team is ready to help with anything related to returns or refunds.
Email: support@123PrinterTouch.info
Address: 34th St, New York, 10001 US